Locations in Denton & McKinney
Phone (940) 565-6338
Fax (866) 565-6247
Locations in El Paso
Phone (915) 544-0044
Fax (915) 544-1888
Locations in Mesquite, Hurst, and Rockwall
Phone (817) 510-3601
Fax (817) 510-3602
Your Health, Your Choice
Health is Priceless. Choose an agency with a dedicated staff that prides themselves on providing quality, compassionate, and courteous care. Why wait another day when you can receive personalized care from a highly trained and experienced staff.
Improving Quality of Life
Our team strives for the highest level of care for their patients. By treating each person like they were our loved one, we have firmly planted ourselves in the community as a trusted home care provider...
Support When You Need It
Supportive Care Services is an innovative support system for patients – along with their families – who have been diagnosed with a chronic or life-limiting illness. Our care team provides support through any stage of illness...
Your dignity, safety and comfort are our greatest concerns. We will work closely with your physician to tailor a plan of care specifically for you.
Our mission is to provide the best possible patient and family care, to do so with compassion and integrity, while treating every person we encounter in the way we would like to be treated.
Best in Class
Over the course of the last twelve months, Pinnacle Quality Insight has interviewed the customers of our home health and hospice companies regarding their satisfaction levels. Customers were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle has determined that our companies have qualified for a Pinnacle Customer Experience Award in the following service areas:
- Pain/Symptom Management
- Health Care Needs Met
- Response To Problems
- Volunteer Services
- Care of Patients
- Specific Care Issues
- Caring Staff
- Recommend Agency to Others
Pinnacle offers customer satisfaction measurement to hospice care providers. Pinnacle interviews, by phone, patients and their family members about their hospice care experience. This personal feedback allows Heritage Hospice to address each individual’s unique needs.
The Customer Experience Award is awarded to care providers who have achieved best-in class customer satisfaction standards within their peer group. Our primary goal is to make our clients better health care providers. We feel lucky to serve people who dedicate their lives to others.
Our home health and hospice companies have a very high participation rate among respondents. This volume of responses enables us to provide an extremely accurate measurement of patient satisfaction.
- Your nurses and the rest of care team had the knowledge and skills needed to help me with my goals.
When I received the news about my mother from her physician, I didn’t know who to turn to for help. Your care staff helped with the entire process and made the whole situation much more manageable. Thank you all so much.
- My family and I did not know who to turn to when my father become ill. His physician referred us to Heritage Home Health and they have been a true blessing for all of us. Their Supportive Care Services helped us find resources and their care team provided the best treatment for my father. Thank you so much! ~ Martha White
- My husband is currently under the care of Heritage Hospice and I cannot stop telling my family and friends how grateful we are for the care. Not only does my husband receive personal and attentive care from the staff, but I also have visits from the chaplains and counselors to help me during this time.
~Linda Rider Executive Director Carriage house Assisted Living, Denton, TexasHeritage Home Health has managed the care of many of our residents at the Carriage House Assisted Living and these services reduce unnecessary hopitalizations and ER visits. Their staff gives very good care to our residents. The interact with our nursing staff so we know what is going on with our residents. Our residents that use Heritage Home Health care seem to stay healthier and this is a service we always want.
Thank you for the professional and dedicated care that you gave my mother, Emilie M. Rico, while under your care.
~ Joe & Teri Rico
We are very thankful to Joe Urrita, Olivia Garcia and the many others that took care of our mother. These professionals communicated and addressed her needs in a timely manner. They were always prompt and courteous.
My mother’s last few months were spent in comfort. It made a difference that your staff is very knowledgeable and cared for her with utmost dedication to their professions. From the bottom of our hearts – We thank you.
~Emilia R. Taylor
You all are very special people and I know you all have many stars in your crown. I will never forget Heritage Hospice . May God bless each and everyone of you.